Now you will find out whether the company's interests come first for its employees. Or maybe they are hiding something about transactions, communicating rudely with clients, or trying to steal them away? Read how to use the new functionality to improve the quality of service and reduce risks when processing applications. Reading time 4 minutes Benefits of the new functionality How it works There are types of businesses in which sales managers spend most of their working time outside the office. And they communicate with clients via a personal or corporate mobile phone. The most striking examples are real estate agencies, logistics, and trade. In all these cases, it is impossible to control how the manager communicates with clients. Even if a virtual PBX is used, it only records those calls that come to numbers connected to it. But if the manager speaks on his mobile phone, all these communications pass by.


Yes, a call Fax Lists from a mobile phone can be routed through a virtual PBX using a special application, but then you will have to make calls through it. But it’s unlikely that the manager will do this, and it’s almost impossible to control that all calls go through the application. In addition, if an employee works outside the office, there is not a stable 3G/4G Internet everywhere to ensure sufficient communication quality. For users of Ringostat and the “Unified FMC Network” service from lifecell , this is no longer a problem. They can easily monitor managers and listen to calls without installing special programs or using additional equipment. Build effective communication with Ringostat telephony Connect a virtual PBX in one business day and receive calls anywhere in the world Try for free Benefits of the new functionality Monitoring employees and improving service quality.



You can view the entire call history and listen to any of them. And also see the status of conversations and find out which employee misses a lot of calls, takes a long time to answer the phone, etc. Automatic recording of all requests. If desired, you can configure integration with CRM to transfer call data to it. In this case, you will be able to listen to conversations related to a specific transaction. Storing audio recordings of conversations. This way you can at any time raise the history of communication between the manager you are interested in and the client. This allows you to avoid situations where an employee conceals important information or misleads company management. The ability to hide all direct numbers of managers, leaving only the company number for clients. When making outgoing calls from the manager to the client, a single company number will always be displayed.